You may return any unused product for a full refund of the price of the product under the following conditions:
- The Product(s) were not the ones you thought you ordered
- The Product(s) shipped was/were defective
- You cannot use the product due to allergy to any of the ingredients,
or due to the restrictions on the product label.
Simply place the product in a padded envelope and return via mail, or UPS prepaid to:
5805 E. Sharp, Bldg D1, Spokane, WA 99212
When we receive it will process a credit to your account for the price of the product returned.
You may even be able to get a partial or full refund of the used product(s) if you comply with the following:
You call the technical service hot line at 866-293-8444 and speak to one of our consultants regarding why you feel the product did not work for you.
They can authorize the refund.
This is necessary because successful use of the product requires consistant use for a period up to two weeks, as discussed in the FAQ,s. There may be other factors that could drastically improve the success of your use of the product that could be determined during a consultation over the phone.
